Smart Technology: Predictable, Planned, Proactive
As news of a weakened economy continues to saturate the media and bombard business owners with negative messages, one company has found a creative way of adapting its services to fit within the current economic conditions and help businesses succeed.
Miles Technologies, a provider of business technology solutions, has created Monthly Budget Plans that allow customers to budget their technology-related expenses without having to commit to a long term contractual agreement.
According to Chris Miles, Chief Executive Officer of Miles Technologies, the company’s Monthly Budget Plans integrate separate services into one managed services package. In a single plan a customer can select business services that include IT Help Desk & Support, Business Software Support, Website Updates, and Online Marketing and Public Relations, as well as strategic consulting for all services.
Miles says that the Monthly Budget Plans were developed as a way to help customers continue productive business operations within the unsteady economic conditions by making managed services more cost effective.
“The Monthly Budget Plans were specifically designed with flexibility in mind,” explains Miles. “Most managed services providers require that customers sign a contract committing them to a certain monthly fee with a two to three year contract term. They lock in the customer which lowers the need to provide exceptional service in order to retain the customer. We’re different in that we do not require any specified length to the contract and they can cancel at any time. This way, the customer is using our services because we add value and not because of a contract term. We also allow for month-to-month flexibility in the plans in terms of both the level of services provided and the costs for those services.”
To further ensure the practicality of its monthly budget plans, Miles Technologies offers a one hour guaranteed response time for all budget plan customers 24 hours a day and seven days a week. In addition, customers may roll over any unused monthly budget time from month to month.
“We customize each budget plan in order to empower our customers with the best technology available for their businesses,” says Miles. “These plans are meant to provide a complete realm of services, from supporting a custom software application to identifying and resolving network issues before they result in downtime.
According to Miles, the costs of outsourced IT services are easily justified when compared with the costs of a full time IT staff or the costs of unnecessary system downtime. He emphasizes that the predictability of the newly developed Monthly Budget Plans make the services especially realistic in the current economy.
Miles reports that the Monthly Budget Plans have been met with significant enthusiasm from customers. “Our main goal is to exhaust all possible options for helping our customers thrive in these conditions,” Miles says. “We are looking out for their businesses and trying to help them understand technology’s full potential so that they can make the best business decisions possible. In short, if our customers succeed, then we have succeeded.”
